Alexandra Galleries Homepage

 Terms&Conditions



Ordering
Orders can be taken with the knowledge that your details are safe, all personal details are taken via a secure server and will not be divulged to a third party. Upon receipt of your order we will notify you of your order details including a reference number by email (ensure email address is given correctly).

Original Works: We will then contact the artist and confirm that the paintings are still available and arrange for shipping. Due to the fact that paintings are original there is only one of them so we can not guarantee all items will be available. These are popular selling artists and so paintings do sell quickly.

Please check painting details carefully (framed, media, substrate, size) so you get no surprises when you receive your painting.

No paintings will be dispatched until full payment has been received and cleared into our bank account.

Prints & posters: Depending on the combination of items you order, the order processing time will vary. In order to maintain competitive shipping rates, we ship all similar items in one shipment. Note that orders are shipped/delivered only Monday -Friday. Delivery estimates do not include weekends.

In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

All payments MUST be made in U.K. Pounds. Postal orders are accepted, please print the order form on the Payments page and send it with your cheque, postal order or bankers draft to Alexandra Galleries, 17 Hayes Lane, Beckenham, Kent, BR3 6QS. England

Copyright of Original Work
The copyright for all paintings remains with the artist, remember you are buying the original NOT the right to produce prints for publication. If publication rights are required please email us for prices and terms and we will make the required arrangements with the artist in question.

Delivery of Original Work
Delivery and insurance costs are included in the price for delivery to the U.K. (mainland). A surcharge applies for deliveries elsewhere.

We will do our best to ensure paintings are delivered to your door within 5 working days from receiving your order, but please allow up to 28 days in the event of unforeseen problems and for deliveries outside EEC. Please note that if you order more than one item they may be delivered separately. All paintings are fully insured for damage whilst in transit and must be signed for in person otherwise the delivery service will not leave the painting.

Refunds
We are sure you will be delighted with your painting. If however, when you receive it you are not completely satisfied we will refund you in full as long as the painting is returned to us in perfect condition. In the unlikely event that this should happen please contact us within 7 days of receiving the painting and we can arrange for the painting to be returned. Please follow these instructions to ensure the painting is returned to us for a full refund.

Duties and/or VAT (Value Added Tax)
VAT is charged on goods sold within the European Union. For goods imported to the EU, duties might apply. Prices listed on the website are inclusive of Duties and/or VAT. Orders outside the EU may be subject to local taxes, import duties or customs charges. Alexandra Galleries is unable to accept responsibility for charges levied by other countries as customs policies vary widely from country to country. We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

Shipping rates for UK

Posters & prints
£3.99 first print
£ .99 per additional item.


Original Work
£25.00 per item


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